Privacy Policy

1. Data controller

Data controller: Plezrd Ko OÜ, reg.nr. 10712894
Country: Estonia
Contact email: info ] @ [ aicoach. ee

For any questions about personal data processing, please contact us at info ] @ [ aicoach. ee.

2. What personal data we collect

We collect only the personal data necessary to communicate with clients and provide our services.

This may include:

• name;

• email address;

• phone number, if submitted through a form;

• message content submitted through contact or booking forms;

• selected booking date and time;

• information needed to process a payment, if a paid service is purchased.

We do not intentionally collect sensitive personal data through this website.

3. Contact and booking forms

When you submit a contact form or booking form, the information you provide is sent to our email address and used only to respond to your request, arrange a consultation, provide client support, or communicate about the service you requested.

Legal basis: taking steps at your request before entering into a service agreement, performance of a service agreement, and our legitimate interest in responding to inquiries.

4. Payments

If paid services are offered through the website, payments may be processed by third-party payment providers such as Stripe or PayPal.

We do not store full payment card details on our website. Payment providers process payment data according to their own privacy policies and security standards.

Legal basis: performance of a service agreement and compliance with legal obligations related to accounting and taxation.

5. Cookies and analytics

The website may use necessary cookies required for the technical operation of the website, including WordPress functionality, security, forms, booking tools, and session management.

If analytics, marketing cookies, embedded videos, social media widgets, or similar third-party tools are used, they may collect technical information such as IP address, browser type, device information, and interaction data.

Where required by law, non-essential cookies are used only with your consent.

6. Embedded content and third-party links

Pages on this website may include embedded content or links to third-party services, such as ChatGPT, Stripe, PayPal, Telegram, social media platforms, or video platforms.

Embedded content from third-party websites behaves as if you visited those websites directly. These third parties may collect data about you according to their own privacy policies.

We are not responsible for the privacy practices of third-party websites.

7. How long we keep personal data

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.

Typical retention periods:

• contact form messages: up to 12 months after the last communication, unless longer retention is needed for service, legal, or dispute-related reasons;

• booking information: up to 12 months after the consultation, unless longer retention is needed for service, legal, or dispute-related reasons;

• accounting and payment-related data: as required by applicable accounting and tax laws.

8. Who has access to personal data

Personal data may be accessed only by persons who need it to manage the website, respond to inquiries, provide services, manage bookings, or handle payments and accounting.

We do not sell personal data.

We may share limited data with service providers only when necessary, including:

• website hosting provider;

• email service provider;

• booking or form tools;

• payment providers such as Stripe or PayPal;

• accounting or legal service providers, if required.

9. International data transfers

Some third-party service providers may process data outside the European Economic Area.

Where this happens, we rely on appropriate safeguards required by GDPR, such as adequacy decisions, Standard Contractual Clauses, or other lawful transfer mechanisms.

10. Security

We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, misuse, or disclosure.

The website uses HTTPS/SSL encryption where available.

11. Your rights

Under GDPR, you have the right to:

• request access to your personal data;

• request correction of inaccurate data;

• request deletion of your data;

• request restriction of processing;

• object to processing based on legitimate interests;

• request data portability, where applicable;

• withdraw consent, where processing is based on consent;

• lodge a complaint with a supervisory authority.

In Estonia, the supervisory authority is the Estonian Data Protection Inspectorate.

To exercise your rights, contact us at info ] @ [ aicoach. ee.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a new “Last updated” date.